SHIPPING & DELIVERY POLICY

Last updated August 30, 2025
 

At Balko Mart, we are committed to delivering your orders quickly and safely. Since we deal in both perishable items and non-perishable products, we follow different delivery timelines to ensure quality and customer satisfaction.At Balko Mart, we are committed to delivering your orders quickly and safely. Since we deal in both perishable items and non-perishable products, we follow different delivery timelines to ensure quality and customer satisfaction.

Delivery Timelines
  • Perishable Goods (e.g., pickles, fresh mixes, other short-shelf-life items):
  • Delivered within 24 hours of order confirmation to ensure freshness.
  • Non-Perishable / Regular Products (e.g., grocery items, dry goods, household products):
  • Delivered within 48 hours of order confirmation.
  • Delivery timelines may vary slightly based on your pin code, courier partner, and local logistics.
Packaging for Safety & Freshness
Perishable items are packed using insulated and protective packaging to preserve quality during transit.
Non-perishable items are packed securely to avoid leakage or damage.
Delivery Areas
We currently deliver across India to serviceable pin codes.
Metro cities may receive deliveries faster, while remote areas may take slightly longer.
 
Handling Delays & Exceptions

While we aim to deliver within the stated timelines, delays may occur due to weather, courier constraints, or unforeseen events.

If there is any delay, we will inform you via SMS/email with an updated delivery status.

 
Customer Responsibility

Please ensure someone is available to receive the delivery at the provided address.

Providing accurate contact details and delivery addresses is the customer’s responsibility. Incorrect details may lead to delays or non-delivery.

Order Tracking

Once shipped, tracking details will be shared with you via SMS or email.

You can always reach out to our support team for updates.

Summary
  • Perishable goods → Delivered within 24 hours.
  • Non-perishable goods → Delivered within 48 hours.
  • Timely, safe, and fresh delivery is our top priority.