Return & Refund Policy

HomeReturn & Refund Policy
Last updated: August 30, 2025

Thank you for choosing Balko Mart.

We understand that shopping for fresh and perishable items comes with unique requirements. Here’s how we handle returns and refunds:

1. Perishable Goods – No Returns

Our products are perishable (e.g., pickles, spices, pastes) and cannot be restocked once delivered.

Returns are not accepted due to the nature of the goods.

2. When Refunds Are Possible

A refund will only be considered in the following cases:

  • Scenario Action Required
  • Refund Details
  • Contact us within 24 hours with photos
  • Full amount will be credited to your original payment method within 3–7 business days
  • Order not received due to merchant error Inform us promptly with order details Full amount will be credited similarly
3. Payment Gateway Refund Timelines

Once a refund is approved:

The refunded amount will be credited back to your original payment method (e.g., PhonePe, debit card).

Processing time typically takes 3–7 business days, depending on the payment partner and bank.

PhonePe

4. Failed Transactions

If funds are deducted by PhonePe but your order wasn’t confirmed:

  • The amount is usually auto-credited to your account within 3–5 business days.
  • PhonePe
  • If not received after this period, please contact our support team.

5. How to Request a Refund

To initiate a refund request:

Email us at [support@balkomart.com] within 24 hours of delivery.

Include:

  • Order number
  • Reason for refund
  • Clear photos of the received product
  • We will review and confirm eligibility within 1 business day.

Returns are not accepted for perishable items.

Refunds are issued only for damaged, spoiled, or incorrect orders—provided you notify us within 24 hours.

Approved refunds are credited back to your original payment source within 3–7 business days.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: